Refund and Returns Policy

Purchase Conditions for Orders Exceeding 500g

For orders exceeding 500 grams per single customer, please note that a processing and delivery turnaround of up to 4 days is required. This extended timeframe ensures the freshness and quality of our handmade beef jerky.

Returns and Refunds Policy

In accordance with the Australian Consumer Law, you are entitled to a remedy (repair, replacement, or refund) if a product you purchase fails to meet a consumer guarantee. However, for food products like our handmade beef jerky, returns and refunds are generally not applicable unless the product is faulty or not as described. This policy aligns with consumer guidelines for food safety in Queensland, Australia.

Consumer Rights

Under Australian Consumer Law, you have the right to a remedy if a product you purchase fails to meet a consumer guarantee. However, for food products like our handmade beef jerky, returns and refunds are generally not applicable unless the product is faulty or not as described. This policy aligns with consumer guidelines for food safety in Queensland, Australia.

Please ensure that you review your order carefully before finalizing your purchase, as we are unable to accept returns or provide refunds for change of mind.

If you have any concerns about the quality or safety of our products, please contact us immediately so we can address the issue promptly.